Policies

1. shipping
2. Shipping of non name jewelry
3. Shipping of personalized jewelry:
   • US orders
   • Non US orders
   • Express shipping option for US and non US orders
   • Important name jewelry Delivery information
4. Free Shipping
5. Sales Tax
6. Return policy for non jewelry
7. Return policy for personalized jewelry
8. return shipping address
9. Name necklace spelling assistance
10. Pendant lengths/characters
11. Appropriate Language Policy for Personalized Jewelry
12. What is considered a flaw in name jewelry?
13. Missing goods
14. Variations
15. Care suggestions
16. Custom requests

Retailers: Please go to wholesale for wholesale terms and access.

Shipping:

A flat $.095 handling fee per shipment is added to the purchase total.

Shipping of non name jewelry:

We generally ship within 1-2 business days using your chosen shipping option. The means of free standard shipping is at our discretion.

Shipping of personalized jewelry:

US orders:

Name jewelry is handmade in Israel and expressed on average 2x weekly to our Milwaukee location where it is promptly shipped with 1st Class insured mail. You will receive an order status update e-mail confirming that your name jewelry is being shipped and from that point you should expect delivery in 2-5 days so name jewelry should be received within 12-18 days of purchase.

Non US orders:

Name jewelry is handmade and shipped from Israel by registered mail. Please allow 2-1/2 - 3 weeks for delivery from date of purchase. You will receive an order status update e-mail once shipped.

Express shipping option for US and non US orders:

Express shipping direct from Israel is available on each individual name necklace page and is delivered by your country’s postal service. You will receive an order status update e-mail once shipped and the tracking number will be included. You can track your package via your country's postal service website. Express to the US is an additional $21.95 and takes 5-12 days and elsewhere is $24.95 and takes 6-14 days from date of purchase. Express orders are given priority.

Holidays in Israel or your country or border control-customs can affect the expected delivery date. Please click here for holiday order deadlines and delivery delay updates due to holidays or vacations.

Important name jewelry Delivery information:

• Please note that a signature is required for both registered and express mail.
• As non US necklace orders are shipped by registered mail, you must check with your postal service as to whether they attempt 1 or 2 deliveries. You should receive a notice if an attempted delivery is made and have the option to collect it from your post office or to schedule a redelivery. The post office will hold the package for a limited time (check with your postal service) after which time it will be returned and, as it is handled manually, can take at least a few weeks until we receive it.
• The postal service does not provide reliable online tracking information for registered mail. However, if your name jewelry hasn’t arrived within 3 weeks from date of purchase, please let us know and we will call the Israel postal service and also provide you with the package number for you to check with your postal service.
• Customers purchasing express shipping will receive tracking information which they can follow on their local postal service website. Two attempts are typically made to deliver express mail. The 2nd attempt is generally made the following business day. If no one is available to accept delivery a notice is left each time and you have a limited number of days from the first attempt to schedule a redelivery or collect it from your post office.
• If a package is returned to us due to no fault of our own (either the fault of the customer or the postal service) we will reship it back to you at your expense when we receive it.
• Israel or your local holidays or border control/customs can affect the expected delivery date and we can’t be held responsible if shipped on time.
• Holidays in Israel or your country or border control-customs can affect the expected delivery date. Please see the top of the homepage holiday order deadlines and delivery delay updates due to holidays or vacations.
• If a delay, due to a fault on our end, is expected on individual personalized jewelry we will contact you. We often express necklaces at no additional charge when we can’t meet delivery times with our standard shipping method.

Free Shipping:

The free shipping over $50 offer is for anything other than personalized jewelry. The name jewelry from Jerusalem includes a nominal shipping charge. Even though the necklaces are shipped separately they are still calculated towards part of the free shipping offer. Hence, if we ship you less than $50 worth of merchandise from Milwaukee and a necklace from Jerusalem your domestic shipping will still be free of charge!

Sales Tax:

Sales shipped within Wisconsin will be charged sales tax.

Return policy for non jewelry:

If you choose to return an item which is not flawed or damaged then return authorization must be received within 7 days of receipt of goods and goods must be sent back with insured, trackable mail within 14 days of receipt. Returned goods must be in their original, individual packaging, where applicable and in saleable condition. Returns are subject to a 10% restocking fee. Shipping will not be reimbursed.

Damaged or defective goods must be brought to our attention within 7 days of receipt. Damage can occur in transit. Damaged goods must be promptly reported to the shipper as well. Save all packing material. If there is visible damage to a box please notify the driver and make sure it is noted before signing. Once the damage has been properly reported and the item returned with insured, trackable mail we will send a replacement or issue a refund, as requested. If we request the return of damaged goods, this should be done once shipper has completed their inspection.

Return policy for personalized jewelry:

• Name jewelry orders cannot be cancelled once they have already been made. This can be as soon as within the same day of purchase.
• If the name is spelled correctly and there is no reasonable flaw (at our discretion), the jewelry cannot be returned.
• Name jewelry with spelling mistakes must be exchanged within 90 days.
• Personalized jewelry received with any other flaws cannot be returned for correction/exchange after 90 days of receipt except at our discretion. If a chain or pendant breaks or bends due to being pulled by someone/something or is worn to sleep or when innapropriate then we bear no responsibility for the damage.
• We do not accept returns for exchange or refund for broken silver pendants which are more than 7 letters if not ordered in double thickness. Hence we require silver pendants with words/names of more than 7 characters (and gold pendants with more than 8 characters) are ordered in double thickness and in fact suggest it for all pendants.
• Name rings which are correctly sized and you realize your error we suggest that you have it resized by a local jeweler or you can send it back for resizing, for which we will charge a fee.
• If a name ring is returned with the claim that the ring was not sized correctly and we confirm that in fact it was we have the right to charge for resizing and reshipping.
• We reserve the right to correct any jewelry and when this is not possible a replacement will be provided.
• We reserve the right to demand a quality digital image and/or return of any name jewelry that is claimed to be misspelled, broken or flawed beyond repair before providing a replacement.
• All returns must be shipped with insured, trackable mail as, if we do not receive it and proof cannot be provided that it was received, we will not provide a replacement or issue a refund!

All returns must be shipped to:

• Wow! Imports
• 3265 N. 52nd st.
• Milwaukee, WI
• 53216
• USA

Name Jewelry spelling assistance:

We will generally contact you if we have a concern about the spelling provided or if you request our assistance we will generally request your approval for our choice of spelling nevertheless, if a mistake is made on your part or the spelling we suggested at your request turns out not to be what you wanted we do not accept responsibility.

Pendant lengths/characters:

Single silver name pendants may have a maximum of 12 characters. Single gold name pendants include up to 8 characters and additional letters can be purchased but then the name pendant must be double thickness. Each additional double thickness gold letter is $10 each.

One name per necklace is allowed. For silver name pendants you may choose up to 2 capital letters and 1 capital per gold name pendant. A 2nd capital letter can be purchased for the gold name pendants at $5 for standard thickness and $10 for double thickness.

You can double the number of allowed characters and capital letters on our 2 name necklaces.

The number of allowed characters varies depending on the necklace design, specific information is provided on individual name necklace pages.

Appropriate Language Policy for Personalized Jewelry

No innappropriate words please! We retain the right to cancel any order in which we feel the word is innappropriate language. Our general rule is that any word not allowed on public radio or tv will be refused.

What is considered a flaw in name jewelry?

A flaw is considered a clear fault such as obvious scratching or rough edges, misshapen letters, a broken pendant or chain.

Each name necklace is handmade, without machinery and while our jewelers are the best and most experienced and their work is cherished worldwide slight variation in the lettering and/or style from the samples shown and from the font chart must be expected and are not flaws. It is your responsibility to make sure that you are satisfied with all the letters in your chosen name for the font style you choose. We will be the final say in deciding whether a letter is considered within the acceptable range of "slight variation" considering that we handle thousands of necklaces and know best. The alphabet charts are only to give you an approximate idea of the way the letters in your chosen word will look.

The extension off the last letter of our Carrie style necklace may vary in style. If the style is not to your liking it will not be considered a flaw nor will we accept returns for someone claiming that it looks like another letter such as an i or l.

Our jeweler scores various lines on the surface of the pendants to demarcate the point where 2 letters meet so the letters are more easily identifiable. He also may “dot” the “ i” with an indentation in the center. These markings are at his discretion and will not be considered a fault.

There are tiny natural “scratches” on the surface of silver and gold and may be visible if carefully scrutinized from close up or by holding them to the light at the right angle. These will not be considered faults.

If you are not satisfied with the chain weight/thickness or the pendant thickness and received what you ordered then we will not refund or replace it. You have the option to return the chain and purchase an upgrade or purchase a thicker pendant. We provide the chain thickness and/or weight and the thickness of the pendant on each necklace page and you are responsible for your choice. Please note that the thicknesses of the pendants are based on the thickness before polishing. During polishing it is common for the pendant to become a bit thinner.

If the loop at the end of the chain opens and becomes detached from the corner of the pendant then this is not treated as a flaw since it can be easily reattached by yourself or anyone handy. If you want us to reattach it you can send it to our Milwaukee address at your own expense and it will be returned by First Class mail.

Final discretion for placement of a crystal is ours. If we feel that your choice of placement is not nice, impractical or not possible then we will choose the placement. If you are not satisfied this is not grounds for return even to remove and place a crystal elswewhere.

Missing goods:

Discrepancies between the shipped contents and the enclosed invoice must be reported to Wow! Imports within 7 days of receipt of goods.

Variations:

As each item is handcrafted, sizes, designs and colors may vary.

We provide you with the alphabets in upper and lower case for all English and Hebrew name pendants so you can see the approximate look of the lettering of your chosen name or word.

Care suggestions:

All beaded wire flatware should be hand washed. Tagua nut carvings must be handled with care. Name necklaces must be treated with care! Obviously, they should not be worn when sleeping nor left in reach of children.

Custom requests:

Feel free to contact us for details. Our crafters and jeweler can likely make anything for you, whether it be one piece or in quantity.